1. Introduction

ECU Tune Pro ("we," "our," or "us") operates an automotive ECU tuning management platform accessible at ecutunepro.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service, including any interactions via WhatsApp Business messaging.

By using our service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following types of information:

Contact Information: Name, phone number, email address provided when booking or registering.
Vehicle Information: Make, model, year, engine code, and VIN/plate number of vehicles brought in for service.
Service Records: Appointment history, tune files, work notes, and payment records.
WhatsApp Communication: Phone numbers and message content exchanged via WhatsApp for appointment notifications, reminders, and service updates. We use the WhatsApp Business Platform to send automated messages.
Usage Data: Log data and browser information when you access our platform.

3. How We Use Your Information

We use collected information to:

Schedule, confirm, and manage service appointments.
Send automated appointment reminders and service notifications via WhatsApp.
Maintain service and vehicle history records.
Generate invoices and process payments.
Improve our services and customer experience.
Comply with legal obligations.

4. WhatsApp Business Messaging

We use the WhatsApp Business Platform to communicate with customers. By providing your WhatsApp number, you consent to receive transactional messages including:

Appointment confirmations and reminders
Service status updates
Invoice and payment notifications

You may opt out of WhatsApp messages at any time by replying STOP or contacting us directly. We do not use WhatsApp for marketing or promotional messages without explicit consent.

Our use of the WhatsApp Business Platform is governed by Meta's WhatsApp Business Policy and Terms of Service.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share data with:

Service Providers: Third-party services that assist in operating our platform (cloud storage, database hosting, messaging infrastructure).
Meta Platforms: For WhatsApp Business messaging as required to deliver notifications.
Legal Requirements: When required by applicable law or to protect our rights.

6. Data Retention

We retain personal data for as long as necessary to provide our services and comply with legal obligations. Service records are retained for a minimum of 5 years for business and warranty purposes. You may request deletion of your data by contacting us.

7. Data Security

We implement industry-standard security measures including HTTPS encryption, secure database storage, and access controls to protect your information. No transmission method over the internet is 100% secure; however, we strive to use commercially acceptable means to protect your data.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate data.
Request deletion of your personal data.
Object to or restrict processing of your data.
Withdraw consent at any time.

To exercise these rights, contact us at the details below.

9. Cookies

Our platform uses session cookies solely for authentication purposes. We do not use tracking or advertising cookies. You can disable cookies in your browser settings, though this may affect platform functionality.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or requests regarding this Privacy Policy, contact us at:

ECU Tune Pro

Website: ecutunepro.com